Terms of service

The agreement

These terms cover use of Operenda, which is operated by Lukens Holdings, LLC. By creating an account you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

What the service does, and what it does not

Operenda provides AI specialists that prepare work for your business and, where you permit it, act on your behalf.

The work is yours and so is the responsibility for it. A specialist can be wrong, and the approval step exists so a person sees the work before it has effect. If you permit a category of action to run without approval, you accept the outcome of those actions.

We are not accountants, lawyers, or financial or tax advisers, and nothing the service produces is professional advice. Where a matter turns on tax, law, employment, or a regulated financial product, take advice from someone qualified.

Your accounts and your data

You keep ownership of everything you put into the service and everything it produces for you.

You are responsible for having the right to connect the accounts you connect, and for the lawfulness of what you ask the service to do — including that any messages sent on your behalf comply with the rules that apply to marketing and electronic communication where you and your recipients are.

You must not use the service to send unsolicited bulk messages, to impersonate anyone, or to publish anything unlawful.

Payment

Subscriptions are billed monthly in advance and include an allowance of AI work. Additional allowance may be purchased. Unused monthly allowance does not carry over.

You may cancel at any time, effective at the end of the paid period. We do not refund part-months.

Where you sell through the service, payments settle directly into your own payment provider account. We do not hold your money and we do not take a share of your revenue.

Availability and limits

We aim to keep the service available but do not guarantee uninterrupted operation. Connected third-party services may change or fail in ways outside our control.

To the extent the law allows, our total liability in any twelve-month period is limited to the fees you paid in that period, and we are not liable for lost profits or indirect loss. Nothing here limits liability that cannot lawfully be limited.

Ending it

You may close your account at any time. We may suspend or close an account for non-payment, or for use that breaks these terms or puts other customers at risk — with notice where it is reasonable to give it.

On closure you may export your data. We delete it within 30 days, other than what we must keep by law.

Changes

We will give at least 30 days' notice of a material change to these terms. Continuing to use the service after that means accepting them.

Contact

Write to legal@operenda.com.