Text message terms

Who this is

These are the text message terms of Lukens Holdings, LLC, which operates Operenda at operenda.com.

Lukens Holdings, LLC, 85 Tamarack Trail, Bangor, Maine 04401, US. Company website: lukensholdings.com.

Questions about these terms: support@operenda.com.

What these messages are

Operenda gives a business a set of AI specialists. An account holder can choose to reach those specialists from their own mobile number, and receive the replies there.

Messages are conversational replies to a message you sent. There is no marketing, no promotional content, and nothing recurring. Nothing is sent to a number that has not been linked from inside a signed-in Operenda account.

They come from a single number, shown to the account holder at the moment they connect. It is registered with the carriers for this programme and is not published: it exists for Operenda account holders rather than for the public.

How a number is linked

You sign in at app.operenda.com, open Settings, and choose to connect a number. The application shows you a short code that is valid for fifteen minutes.

You then send that code as a text message from the handset you want to link. Only when the code arrives from that number is the number connected.

That message is a verification step rather than the opt-in — the same job a login code does. Consent was given by ticking the box; the code proves the number belongs to whoever ticked it.

A number is never entered on a form and messaged, and there is no keyword anybody can text to opt themselves in. See operenda.com/text-message-opt-in for exactly what the consent request says and where it appears.

How often

Message frequency varies and is set by you: messages are sent in reply to yours. Operenda does not initiate a conversation on this channel.

What it costs

Message and data rates may apply, depending on your mobile plan. Operenda does not charge for text messages.

Stopping

Reply STOP at any time. The number is disconnected immediately, you receive one confirmation, and nothing further is sent to it.

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT all work, as do DELETE and UNLINK. You can also disconnect the number in Settings.

Stopping disconnects the handset. It does not delete your business's records — see operenda.com/data-deletion for that.

Help

Reply HELP for a message telling you what this is and how to stop.

Email support@operenda.com, or read the privacy policy at operenda.com/privacy.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.